Legal

Shipping & Delivery

Manuk Beauty ships from the Netherlands. This page explains how we process and deliver your Korean skincare order.

1. Processing time

Orders are processed and dispatched within 1–2 business days after payment is confirmed (business days: Monday–Friday). You will receive a shipping confirmation with tracking where available.

2. Delivery within the Netherlands

Deliveries within the Netherlands typically arrive within 1–2 business days after dispatch.

3. Delivery within Europe

For other EU countries, delivery typically takes 2–5 business days after dispatch, depending on the destination and carrier.

4. Shipping costs

Shipping costs are calculated at checkout based on your delivery address and order value. We aim to keep standard NL shipping affordable and offer free delivery on orders above a qualifying threshold when it is active.

5. Tracking

Where tracking is available, you will receive a track-and-trace link by email once your order is dispatched.

6. Customs and non-EU orders

For orders outside the EU, customs duties or import taxes may apply at destination. These are the responsibility of the recipient and are not included in the order price.

7. Delivery issues

If your order has not arrived within the expected window, please contact us via the contact page with your order number, and we will investigate. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery or a refund.

8. Damaged or missing items

If your parcel arrives damaged or an item is missing, please contact us within 14 days with photos of the parcel and a note of your order number. See our Refund & Returns Policy for details.