Legal

Refund & Returns Policy

Effective date: 29 August 2026. This policy applies to orders placed in the Manuk Beauty store (manukbeauty.nl / www.manukbeauty.nl/store). We are based in Almere, the Netherlands, and comply with Dutch consumer law and the EU Consumer Rights Directive.

1. Right of withdrawal (cooling-off period)

Under EU law you have the right to cancel your order within 14 calendar days of receiving the product, without giving a reason. Our standard return window for skincare is 30 days from delivery, whichever you prefer.

2. How to return

To exercise your right of withdrawal, let us know clearly by emailing contact@manukbeauty.nl (or using the contact form) before the cooling-off period ends, stating your order number and the product(s) you wish to return. We will then provide return instructions.

Items should be returned unused, in their original packaging, with any seals and labels intact. For hygiene reasons, returned cosmetics must be unopened / unused.

3. Refund timing

We will refund the full order price (including standard delivery costs) within 14 days of receiving your return or of receiving proof that the product was sent back – whichever is earlier. The refund is made using the same payment method you used for the order (for example via Mollie on your iDEAL, credit card or bank account).

Refunds may be delayed only if we have not yet received the returned goods or confirmation they were dispatched.

4. Returning the product

You are responsible for the cost and risk of returning the goods, unless the product was faulty or incorrect. We recommend using a trackable shipping method and keeping the receipt.

5. Faulty or incorrect products

If a product arrives damaged, faulty or is not what you ordered, please contact us within 14 days of receiving it. We will replace the item or refund you in full, including any delivery costs, at no charge to you. Please include a photo of the issue with your message to help us resolve it quickly.

6. Exceptions

Under Dutch law, the right of withdrawal does not apply to sealed goods that have been opened (for hygiene reasons) where they are not suitable for return for health or hygiene reasons. If you have used or opened a product beyond inspection, we may not be able to accept a return.

7. No questions asked?

If you are unsure whether a product suits your skin, contact us first — we are happy to advise before you order. In case of a reaction or sensitivity, let us know; we will deal with each case fairly.